FAQs About Your Visit

Your initial evaluation with My Psychiatric Partner includes both the initial 30-minute videoconferencing (webcam) visit and one in-person physical office visit with your clinician, if required. The in-person visit is only required if it has been determined during your videoconferencing visit that a controlled medication will be prescribed as part of your treatment. Each follow-up visit after that is 15-minutes long, and can be conducted either by telephone or webcam.

You have the convenience of choosing your own visit time online, and one is usually available within a week. Simply click on Make An Appointment, then choose a date and time that fits into your schedule and you will be guided through the secure, online Square payment processing. All visits must be paid for in advance by credit card or debit card in order for the visit to be scheduled.

You will immediately receive an automated email confirmation from My Psychiatric Partner after you have paid for and scheduled your visit. Another email reminder will be sent before your appointment. However, it’s always a good idea to also mark your appointment date and time down on your calendar.

For your first appointment, we require our patients to meet with the clinician by webcam. All you’ll need is a computer with a webcam and internet connection, and to have a telephone available in case we have trouble hearing each other through the computer. You will be sent an email containing the videoconferencing link just prior to your appointment time. You’ll then click on that link and follow the instructions to download and start the videoconference. For your follow-up appointments, you may choose to meet either by webcam again, or only by telephone.

For best videoconferencing results, we recommend using a computer with a webcam. Phones and tablets with cameras will work, however, if that is your only option. If using a phone or tablet, make sure you have downloaded and installed the GoToMeeting app on your device, and also that you have the email account on your device that you used to book the appointment. The link for the videoconference will be sent to that email address just prior to your appointment. Clicking on that link will make the GoToMeeting videoconference open and begin.

During your first appointment, your clinician will get to know you better by taking a complete history and listening carefully to your symptoms and concerns. Your clinician will then discuss your diagnosis with you and go over treatment recommendations, discuss any problems or concerns, and outline the next steps in your care.

Depending on your clinician’s assessment of your symptoms, yes, a medication may be recommended. Non-controlled medications would be able to be called in or electronically prescribed to your local pharmacy for pick up. However, if a controlled medication being suggested, an in-person physical visit in our office would be required before your clinician would be allowed to prescribe it to you.

For emergency issues, please go to the closest emergency room for an evaluation. For non-emergent issues, you can email us your question at Contact Us and we will promptly get back to you with the appropriate recommendation. If you would rather contact us by phone, you can call 855-677-1677 (855-1MPP-1MPP) and select the option for the Nurse On Call.

If you have run out of medication due to not scheduling your follow up appointment on time, refills will not be provided until after you have scheduled and had another appointment. Feel free to Make An Appointment and we will be happy to take care of that for you. To avoid getting into this situation, we suggest making your next appointment immediately after you have picked up your last remaining refill. Medications lost or stolen, however, cannot be refilled until the next refillable date on your prescription. In this situation, making an earlier appointment will not result in them getting filled sooner, and police reports are not accepted by our practice and will not change our policy.

No, we do not fill out any type of disability forms. My Psychiatric Partner clinicians aim to help you feel better and regain your functioning as quickly as possible. We are certainly willing to provide our documentation about your condition and treatment to your primary care provider, if they are willing to assist you with disability forms.